Contact the operator
Send support, bug, privacy, or data questions to dev@novakbozovic.com.
Support
Help for your quit journey.
Use this page for Meridian support, troubleshooting, data-control help, iCloud sync guidance, notification settings, billing routing, and app questions.
Last updated: July 8, 2026
Control your data
Meridian includes options to export, reset, and remove app data from inside the app.
Local-first design
Your quit progress is designed to stay on your device unless you choose features such as iCloud sync or export.
01
Get support
For help with Meridian, bug reports, privacy questions, data questions, accessibility issues, copy issues, or general app feedback, contact the app operator by email.
Support email
App
Meridian
Operator
Novak Božović
Country/region
The Republic of Serbia, Europe
Best for
Support, privacy, data, accessibility, and bug reports
02
Before writing to support
Including a few details makes support easier without requiring Meridian to automatically collect diagnostic data.
Describe the issue
Explain what happened, what you expected to happen, and what screen you were on.
Add app context
Include your Meridian app version, iOS version, and device model if you know them.
Avoid sensitive details
Do not send private journal text, quit reasons, craving notes, or health details unless they are needed for the support request.
Screenshots can help with visual bugs, but check that they do not reveal information you do not want to share.
03
Export, reset, and delete app data
Meridian is designed around user-controlled quit data. The app includes controls for exporting data, removing check-ins, resetting cravings, resetting milestones, and resetting all stored progress.
Export your data
Use Export my data in the app when you want a copy of your Meridian settings, check-ins, cravings, milestones, and related progress data. The export may be shared through Apple's share sheet, so the destination you choose controls what happens next.
Delete check-in history
Use Delete check-in history to remove mood, craving, and win check-ins while keeping your quit date, money saved, and reminders intact.
Reset cravings
Use Reset cravings to clear craving logs and craving pattern charts while keeping the rest of your progress intact.
Reset milestones
Use Reset milestones if you want Meridian to celebrate milestone moments again as you pass them. Your streak and stats stay the same.
Reset everything
Use Reset Everything only if you want to erase your streak, milestones, and all stored progress from the device and set up fresh.
If iCloud sync is enabled, device-only deletion and iCloud deletion may be separate actions. Read confirmation text carefully before clearing local data or synced backups.
04
iCloud sync help
Meridian may offer optional iCloud sync so selected app data can move between your Apple devices. iCloud sync depends on your Apple Account, iCloud availability, device settings, network connection, and storage availability.
If sync is not updating:
- Check that you are signed in to the same Apple Account on each device.
- Check that iCloud is enabled for the device and that iCloud Drive or app data services are available.
- Open Meridian on both devices so the app has a chance to read and write the latest data.
- Check your internet connection and wait for iCloud to complete syncing.
- Use Sync now, Restore from iCloud, or overwrite controls carefully when resolving sync conflicts.
If the app offers both local reset and iCloud reset actions, read the confirmation text carefully. Resetting only this device is different from deleting a synced backup.
05
Notifications and reminder settings
Meridian can send quit-support reminders if you allow notifications. Notifications are controlled by both Meridian settings and iOS Settings.
Check these places if reminders do not appear:
- Meridian's Send daily reminders setting.
- Reminder time and reminder style in Meridian.
- Discreet lock-screen content in Meridian.
- iOS notification permission for Meridian.
- Lock-screen visibility, banners, sounds, Focus modes, Low Power Mode, and scheduled summary.
06
Billing and purchases
Meridian support can help explain the app flow, but Apple handles App Store purchases, receipts, renewals, cancellations, and refund decisions.
Purchases are handled by Apple
Meridian uses StoreKit. Apple handles payment methods, purchase confirmation, renewals, receipts, cancellations, and refunds.
Restore your purchase
Use Restore your purchase after reinstalling, changing devices, or completing a purchase that does not unlock correctly. The app asks StoreKit to refresh your active entitlements.
Annual trial eligibility
The app only shows the 7-day Annual Pro trial when StoreKit confirms the Apple Account is eligible. Otherwise it shows the annual plan without promising a trial.
For cancellation, refund, restore, and plan-change details, review Billing & Subscription Help.
07
Common fixes
My quit progress looks wrong.
Check your quit date, quit mode, cigarette frequency, cigarette price, and currency settings. Progress statistics such as money saved, cigarettes avoided, and milestones depend on those inputs.
I changed my quit date and the numbers changed.
That is expected. Meridian calculates progress from your quit date and smoking baseline. Changing those values updates estimates across the app.
My reminders stopped working.
Check Meridian's reminder settings first, then check iOS notification permission, Focus mode, Low Power Mode, scheduled summary, and whether notifications are allowed on the lock screen.
I reinstalled the app and my data is missing.
Local data may be removed when an app is deleted. If you previously enabled iCloud sync, check that you are signed in to the same Apple Account and use the app's restore options where available.
My purchase did not unlock.
Open the purchase screen and use Restore your purchase. If Apple still does not report an active entitlement, review Billing & Subscription Help or contact support with the purchase option, iOS version, device model, and what happened.
I want to start over.
Use Meridian's reset controls to reset selected categories or clear all stored app data. If iCloud sync is enabled, check whether you also need to remove the synced backup.
08
Frequently asked questions
Does Meridian replace medical care?
No. Meridian is a quit-smoking support app for reflection, motivation, reminders, and progress tracking. It does not diagnose, treat, or monitor medical conditions.
Are Meridian's milestones exact?
No. Health and progress milestones are estimates based on general smoking-cessation information and your app inputs. Individual results vary.
Can I export my data?
Use Export my data in Meridian if you want a copy of your app data. Be careful where you save or share exported files because they may contain personal quit-progress information.
Can I delete my Meridian data?
Use the reset and delete controls in the app. For synced data, make sure you choose the option that also removes iCloud data if that is your goal.
Does Meridian offer urgent help?
No. Meridian support is not an emergency service. For urgent medical symptoms, mental-health emergencies, or immediate safety concerns, contact local emergency services or a qualified health professional.
Can support change or refund my App Store purchase?
No. Apple handles App Store billing, subscription management, and refund decisions. Meridian support can help explain the app flow, but it cannot access your full payment details or override Apple's billing systems.
09
Health and safety note
Meridian is intended to support quitting through reflection, habit-building, reminders, and progress feedback. It is not a medical device and does not measure heart rate, blood pressure, carbon monoxide, lung function, or clinical outcomes.
Smoking cessation can affect mood, cravings, sleep, appetite, medication response, and withdrawal symptoms. If you have health concerns, use medication, are pregnant, have a diagnosed condition, or experience severe withdrawal symptoms, speak with a qualified health professional.
For urgent symptoms such as chest pain, severe breathing difficulty, fainting, severe allergic reaction, self-harm risk, poisoning, or immediate danger, contact emergency services in your location. Meridian support email is not monitored as a crisis channel.
10
App operator
Meridian is operated by Novak Božović in The Republic of Serbia, Europe.
For support, privacy, data, or legal questions related to Meridian, contact dev@novakbozovic.com.